FAQ – Tree-Mendous

F.A.Q's

If you have any further questions, please contact our product specialists. We’d be delighted to answer any questions and help you find what you need.

What are your delivery times? What are your delivery times?

We aim to ensure delivery of all in stock items within 2-10 days Monday to Friday. Please email info@treemendous.co.uk for an expected lead time for out of stock items before placing an order.

What payment methods do you accept? What payment methods do you accept?

We accept shop pay, PayPal, and Google pay. You can use a debit or credit card to complete your purchase.

Do you deliver outside of the UK? Do you deliver outside of the UK?

At this moment we can only deliver inside the UK.

Unfortunately, we are unable to deliver to postcodes beginning with "BT" or any addresses in Northern Ireland or Republic of Ireland.

I have received a damaged item. How do I get it replaced? I have received a damaged item. How do I get it replaced?

We have a dedicated warranty team who can help get any issue resolved for you. If you have an issue with an electric fire please email info@treemendous.co.uk with as much information as possible, this will help get your query resolved quickly. Send us your order number, the name on the order, which item is damaged and if you can include an image of the damage that will help process your return or replacement as fast as possible.

Can I cancel my order? Can I cancel my order?

Yes you have up to 30 days to cancel. We will be happy to cancel and refund you for your order with no questions asked.

How do I care for my artificial plants? How do I care for my artificial plants?

Artificial plants require minimal care. To maintain their appearance, it is recommended to dust them regularly with a soft cloth or use a gentle vacuum. Avoid exposure to direct sunlight for extended periods to prevent fading, and clean them with a damp cloth if necessary.